Complaint out of time
We can only accept complaints about issues that have happened in the last 12 months.
If there were exceptional circumstances that meant you were unable to complain we may exercise our discretion and allow the complaint. You will need to show evidence to support why you were unable to complain within 12 months of the issues.
Read our complaints policy
Your options are:
- I am able to provide evidence to support exceptional circumstances and would like to proceed
- CSD General Feedback (email contact form). I’d like to give general feedback, I realise I may not get a formal response
- Go back to the start (feedback and complaints)