COVID-19 - community support


What help is on offer?

Many people are being supported by family, friends, carers or neighbours during the pandemic.

For those who do not have anyone to help, community hubs have been set up to make sure that no one is left without support. Contact details for the hubs are further down this page.

There is a lot of information and support available if you need extra help in coping with the effects of coronavirus. This page tells you about the different options available to you.

If you are registered as clinically extremely vulnerable to coronavirus and have received a letter from the national government, read our advice for clinically extremely vulnerable people.

COVID Winter Grant Scheme

The scheme was announced by the government in November 2020. Funding is being provided to Councils to support those most in need with the cost of food, energy and water bills and other associated costs.

In East Sussex the funding is being used for schools, colleges and early years settings to provide food vouchers for children and young people eligible for free school meals.

Funding has also been given to a range of local community organisations and charities to provide immediate support to households in need that they are working with.

Finding support for specific issues

Support is available if you need to:

If you need advice on a health issue and aren’t sure what to do, you can use the NHS 111 online service or call 111. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Extra support information leaflet

For information on who to contact if you need extra support and other useful information, please download our leaflet:

Coronavirus: no on left to cope on their own [1.3 MB] [pdf]

Coronavirus: No one left to cope on their own in East Sussex large print version [53.8 KB] [docx]

Please email Support Services Admin to request this leaflet in a different format or language.

Getting help from NHS volunteers

You can get help directly from the NHS Volunteer Responders. This service is available for people who have ever been advised to shield, are vulnerable to coronavirus, have caring responsibilities or are self-isolating.

NHS volunteers can help with shopping for food and essentials, collecting prescriptions, or just provide a friendly chat.

If you, or someone you know, would like to register for support from the NHS volunteers please call 0808 196 3646 (8am to 8pm, 7 days a week). Visit the website for more information: NHS Volunteer Responders.

Get help or advice with your finances

If you’re struggling or worried about finances or debt:

If you need extra help or information, contact Health and Social Care Connect.

Communication support and BSL for D/deaf people

DeafCOG can support D/deaf people with BSL or other communication. Their volunteers can help if you don’t have people local to you that can sign, or if you are feeling lonely or worried.

Website: DeafCOG COVID19 support
Text: 07703 378 098
Email: info@deafcog.co.uk

Support for ethnic minority people in East Sussex

People from ethnic minority background who are affected by Covid-19 and would like to access bilingual or outreach support can receive help from Diversity Resource International. Their outreach workers and bilingual advocates will contact those in need, and provide over-the-phone or video support whilst signposting them to further organisations, if required. For further information or support, please contact them:

Email: community@driorg.com
Telephone: 07775 332 866