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Help with your housing and staying in your own home

There are services to help you if you are:

  • at risk of losing your home for reasons such as domestic abuse, relationship breakdown or health issues
  • already homeless or living in a bed and breakfast or hostel
  • living in poor quality or unsuitable accommodation

This includes help to manage your housing issues – from debts and benefits, repairs, landlords and neighbours – to getting support to manage your mental health or substance misuse.

Don’t put it off – it is never too soon to ask for help.

  • STEPS to stay independent is a free and confidential housing support service for people aged 60 or over.
  • Home Works is a free and confidential housing support service for people aged 16 to 59.

Both services offer short term advice and support to help you:

  • look into more suitable accommodation
  • deal with tenancy and mortgage worries
  • keep warm and reduce energy bills
  • ensure your home is safe
  • manage household bills and debts
  • obtain daily living equipment

How to contact STEPS

If you live in Eastbourne, Lewes or Wealden, contact STEPS West:

Phone: 01323 436 414
Text: 0797 066 8106
Email: referrals@stepswest.co.uk

If you live in Hastings or Rother, contact STEPS East:

Phone: 0300 123 2422 (local rate)
Text: 0794 414 0016
Email: referrals@stepseast.co.uk

You can find more information about STEPS on our directory, East Sussex 1Space

How to contact Home Works

Home Works accepts referrals from professionals working in:

  • Adult Social Care, including Health and Social Care Connect
  • Children’s Services
  • local housing authorities’ Housing Options teams

The referral form and more information about the service is on their website: Home Works