Trading Standards – help and advice for consumers

Consumer advice and making complaints

How to complain or start legal action, report underage sales, loan sharks, doorstep selling, fake goods, scams, and how to stop unwanted calls, email and post.

Approved traders

Find a business approved by Trading Standards. Includes details on how businesses can join the Buy with Confidence scheme.

What Trading Standards does

Find out more about the work we do and your views about our services.

Help and advice for businesses

Information about fair trading, Buy with Confidence scheme, food safety and hygiene, and animal health and welfare.

Consumer Support Network for groups and organisations

Form for community groups to apply to join the consumer support network.

Your local Consumer Champion

How to contact or become an East Sussex Consumer Champion.

Alerts about product recalls and food safety

Latest safety notices on food and electrical goods, toys and furniture.

TS Connect – news from Trading Standards

Consumer advice, make a complaint against a company, find approved traders with our Buy With Confidence scheme.

Young people – apply to be a volunteer purchaser

Help us to check the businesses that illegally sell to young people.

Energy Performance Certificates (EPCs)

Guidance on who needs an EPC, what it includes, and how to get an EPC.

Your money – financial help and advice

Directory of independent services to help with everything from solving debt problems to finding independent advisers and making long-term financial plans.

Citizens Advice Bureaux

For free advice and information, find your nearest bureau.

Community Help Points

These provide advice on a range of topics such as benefits, housing, council tax, parking permits and community safety.

Trading Standards incident report form

Use this form to report problems such as doorstep sales and cold callers, loan sharks, counterfeit goods and underage sales.