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Customer feedback


Coronavirus (COVID-19) – help and support

Visitors to East Sussex County Council buildings are asked to continue wearing face coverings (unless exempt). This will help us protect our customers and staff – your safety is a priority. Lower infection rates will also help us maintain the level of public service we can offer.

1. Customer feedback – Your comments, compliments and complaints

Your views are important to us and we want to hear what you think about the services we deliver. Your feedback helps us to give you the best service possible if you let us know:

  • when we are doing something right
  • when things go wrong and you may not be happy with the service you receive from us

If we know when something has gone wrong we can work to improve the service for you.

Please let us know if this happens and we will do all we can to put matters right quickly.

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