Contact the Corporate Complaints Team

• Customer feedback – your comments, compliments and complaints
• Our Customer Promise
• How to feedback about a service
• Contact the Corporate Complaints Team
• Our complaints process and policy
• What you can do if you're still not happy
• Unreasonable customer behaviour
• Accessibility

You can submit your complaint using one of the methods below. We will acknowledge we have received your complaint within three working days.

Email: Corporate complaints

Phone: 01273 482 913. Lines are open Monday to Thursday, 8.30am to 5pm, and Friday 8.30am to 4.30pm

In writing:
Customer Services Team
East Sussex County Council
West D
County Hall
St Anne’s Crescent
Lewes
East Sussex
BN7 1UE

In person:
You can visit us at County Hall if you make an appointment. 

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Complaints and Feedback about Adult Social Care, Children's Services and Councillors

• Make a complaint or give feedback about adult social care and health services
• Feedback and complaints about Children's Services
• How to complain about a Councillor

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