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Coronavirus (COVID-19) – help and support

Visitors to East Sussex County Council buildings are asked to continue wearing face coverings (unless exempt). This will help us protect our customers and staff – your safety is a priority. Lower infection rates will also help us maintain the level of public service we can offer.

6. Unreasonable customer behaviour

On occasion, some people’s behaviour towards our staff can get out of hand and has an impact on their wellbeing and on our work.

The aim of our policy for managing unreasonable customer behaviour [351.4 KB] [pdf] is to set out to staff and customers how we will manage the rare situations when customers behave unreasonably in their contacts with us. An easy read version [1.2 MB] [pdf] of this policy is also available.

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