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Volunteering roles in libraries


  1. Introduction
  2. Bookends: the library shop volunteer
  3. Family history volunteer
  4. Rhymetime and storytime volunteers
  5. Computer buddy volunteers
  6. Home library service volunteers
  7. IT for You volunteer trainer
  8. Code Club volunteer mentor
  9. Library customer support volunteer
  10. Summer Reading Challenge volunteer

Computer buddy volunteers

Computer buddies support library customers to access and use the Internet and other computer functions, either on a pre-booked or drop-in basis. This role involves excellent interpersonal and communication skills and a willingness to learn new skills.

Tasks

  • Helping customers access online information
  • Helping customers complete online forms
  • Troubleshooting issues with Microsoft Office
  • Helping customers develop their digital confidence
  • Using Learn My Way with customers. Learn My Way is a website of free online courses for beginners, helping to develop digital skills

Skills and experience

  • Customer focus
  • Excellent interpersonal and communication skills
  • Friendly and patient manner
  • Familiarity with using the Internet, email and basic web searching
  • Reliable and punctual timekeeping
  • Desire to learn

Other information

  • Some training given
  • Opportunity to support a group of basic IT learners to access Learn My Way over a set period of sessions
  • Opportunity to help customers with smartphones and tablets
  • The minimum age for this role is 16 years

 

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