Penalty Charge Notices (parking tickets)
Challenge a PCN
To challenge a PCN you should contact us in writing within 14 days of issue.
If you pay the PCN the case will be closed and any challenge against it will not be considered.
When a challenge is received the PCN will be put on hold, the amount due will not increase until we have reached a decision and written back to you. You can challenge a PCN in the following ways:
Please allow 24 hours after receiving your PCN before making a challenge. Make sure you enter the details correctly, particularly distinguishing between the numerical 0 and alphabetical o.
Email your challenge to Parking Penalities.
Make sure you include the PCN number and your vehicle registration.
Send your challenge to the Parking Team:
Make sure you include the PCN number, your vehicle registration and an address for us to send the reply to.
What to include
To make a challenge you will need the PCN number and your vehicle registration.
You should explain your reasons for challenging clearly and simply and include copies of any evidence to support your claim, such as receipts or witness statements.
In the interests of transparency we publish our cancellation guide which is used when considering challenges and appeals against PCNs.
How we deal with challenges
The challenge and appeal process is set by legislation and should not be confused with the Council’s complaint procedures. More information on both is available at:
PATROL – legislation (Parking And Traffic Regulations Outside London)
PATROL – publications (Parking penalty enforcement process)
Customer feedback: East Sussex County Council (ESCC) complaints and compliments
Legislation requires that all challenges against PCNs are considered by Council officers fully trained in the legal and statutory requirements. Your challenge will be investigated and considered by a member of the Parking Notice Processing Team who will respond to you with our decision.
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