Bus pass – renewals and replacements

Latest

Bus pass – renewals and replacements


Renewing an older persons bus pass

These pages are for East Sussex bus pass holders. It tells you about:

  • how we renew concessionary bus passes
  • what to do if your pass is damaged, lost or stolen

Bus passes are issued for up to five years. If you have scanned your pass in the 12 months* before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires.

  • If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed.
  • If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. See tell us about a change.

I have not had an automatic renewal what do I do?

You will need to renew manually by either:

If you cannot apply online for any reason please contact us.

If you email us please confirm your date of birth and current address in the email so we can fully check our records.


Renewing a disabled persons bus pass

Bus passes are issued for anything from 1 to 5 years, although it can be less in some cases where proof is temporary. It will depend on your disability and the proof provided at the time of application.

  • If your disability is temporary, when it expires, you will need to reapply or show further proof before we can renew it. We normally write to you if this is the case.
  • If your disability has been assessed by us as permanent we will try to renew automatically in as many cases as possible. We may still need to contact you at renewal if we need additional proof, for example if you need a companion we may need to review this over time.

You must also tell us about a change in address or your renewal letter or bus pass may be sent to the wrong address.

I have not had an automatic renewal or been sent a renewal letter what do I do?

You will need to renew manually by either:

If you cannot apply online for any reason please contact us.

If you email us please confirm your date of birth and current address in the email so we can fully check our records.


Lost, stolen or damaged passes

If your bus pass is lost, stolen or damaged the easiest way to let us know is online.

If you cannot apply online:

  1. Call our bus pass information line on 0300 33 09 471 (local rate – Lines are open Monday to Friday 9 am to 4 pm) and pay over the phone. They can also advise alternate payment methods at local banks.
  2. You can also pay by post, please make a cheque payable to “East Sussex ENCTS” sent to East Sussex Bus Pass, PO Box 212, Waterlooville, PO7 6ZN. Please include a note confirming you need a replacement and your details.

A charge of £10 will be made for issuing a replacement bus pass. Replacement charges for stolen passes will be waived if you have a crime number.


Contact us

If you have a question about these pages, please speak to our bus pass team:

  • Phone: 0300 33 09 471 (local rate). Lines are open Monday to Friday 9 am to 4 pm
  • Email: Concessionary Travel. When emailing please confirm your date of birth and current address in the message so we can check our records.

Was this page helpful?

Click or tap the rating which best represents your experience.