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Provider communications and engagement offer for 2022

Introduction

The COVID-19 pandemic has had a significant impact on the way Adult Social Care and Health (ASCH) communicates with service providers. 

New communication channels such as the Adult Social Care Provider Bulletin and Care Home Huddle and network meetings for Day Opportunities’ providers were initiated to support our response to the pandemic; a large proportion of provider engagement has been done virtually and some engagement activity was stopped or postponed to enable ASCH and providers to prioritise urgent operational pressures and keep people as safe as possible.  

Working alongside providers and partners we have reviewed a range of communications and engagement formats that are either funded, authored, or coordinated by ASCH and are targeted at independent sector providers. This briefing sets out our 2022 provider communications and engagement offer. 

Overall, providers have been positive about how we have supported them to stay up to date on frequent and complex developments in social care policy, guidance, and funding opportunities. We intend to retain that offer of communications support and expand opportunities for providers to engage and collaborate with us during 2022 and beyond. 

ASCH will also seek to maximise the opportunities offered by digital communication and engagement, while acknowledging that a combination of digital and non-digital formats is needed to reach the full range of stakeholders who help us meet the care and support needs of people in East Sussex. 

This offer will be subject to review, and ASCH will continue to assess the pressures facing social care and the wider system. Where appropriate, further changes to our provider communications and engagement offer may be required to meet strategic and operational priorities. 


Which communication or engagement formats are suitable for my service type?

We know that there are a vast range of information sources available to providers. Where possible, ASCH will try to tailor and segment the information we share based on the type of services you provide, or the client groups you support. 

This table indicates which of our communication or engagement formats are suitable for different service types. For information about any of the formats listed below, please click the links in the left-hand column of the table, which will take you to the relevant section. Please note that some forums are accessible by invitation only. 


Further information and contacts

This section provides key information about each communication or engagement format. If you are interested in accessing any of these please take note of the target audience, access route, and get in touch with ASCH using the contact listed.

Adult Social Care Provider Bulletin

Autism Partnership Board

Care home huddle

Collaborative working groups

COVID-19 information for adult social care providers (web pages)

Key information
Target audience All social care providers
Frequency Updated as necessary
Location East Sussex County Council website: COVID-19 updates for adult social care providers
Topics covered COVID-19 information including vaccination, testing, PPE, national and local guidance, support for providers.
Access Open access
Contact ASC Personalisation

Day opportunities network: Learning disability

Key information
Target audience Learning Disability day service providers supporting adult social care clients.
Frequency 2 - 3 times monthly
Location Virtual meetings via Microsoft Teams
Topics covered Providing a networking opportunity. Initially facilitated in response to pandemic and to share best practice ideas.
Access Invitation only
Contact Day services lead

East Sussex Care Homes Group

East Sussex Mental Health Action Group

East Sussex Registered Managers Network

Learning Disability Partnership Board

Market Position Statements

Key information
Target audience Adult social care providers
Frequency As required based on market shaping priorities and local trends in social care supply and demand.
Location Digital, ESCC web pages
Topics covered Contains an assessment and summary of adult social care supply and demand in East Sussex, signals ASCH commissioning intentions, and the current and future business opportunities within the care market.
Access Open access: Market Position Statement
Contact ASC Personalisation

National policy briefings

Provider forum: Home care

Provider forum: Learning disability

Provider forum: Older people's residential and nursing

Safe in East Sussex bulletin

Safer Communities Board


Any other feedback or queries?

If you have any queries or comments about the ASCH provider communications and engagement offer, including any formats not listed in this briefing, please email ASC Personalisation.