Claiming for non-payment of client contributions

If you are a service provider and are having difficulty receiving client contributions for their care, you can ask our Income Recovery team for help.

In cases where a client is failing to pay their contribution, you must show that all reasonable steps have been taken to obtain payment for the client’s contribution.

For full details of the procedure download our leaflet:

Download the non-payment leaflet:

Claiming for non-payment of client contributions – Schedule 5 procedure [36.7 KB] [docx]

What we will do

Once we receive your information, we will look at what you have sent us and contact you if you qualify for our help.

We will write to the client, or their representative, requesting immediate payment to the provider. If payment is not made, the council will consider reimbursing the provider any monies due. This is done on a case-by-case basis.

Further information

For more information about income recovery, please contact the Accounts Receivable team:

Phone: 01273 481 280
Email: Accounts Receivable team