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COVID-19 updates for adult social care and health providers

Local information and guidance from Sussex CCGs and Public Health

CCG Survey on new Remote GP Consultation Service

Sussex NHS Commissioners is developing a new remote consultation service to support patients to access their GP Practice by using digital technology including text message, video calls, and online websites.

We want to hear about your experiences of using remote consultations through our survey. The survey should take approximately 5 minutes to complete.

The survey will close on 30 June 2021

If you need this survey in an alternative format or other language, or if you have any queries, please contact the Public Involvement Team at Sussex NHS Commissioners on the following:

Email: sxccg.involvement@nhs.net

Call: 01903 708 411


Attn: Public Involvement Team, NHS Brighton & Hove Clinical Commissioning Group, Hove Town Hall, Norton Road, Brighton, BN3 4AH

Deaf British Sign Language (BSL) users can contact us between 9am – 5pm Monday - Friday through the Video Relay Service (VRS) ‘SignLive’. Simply download the SignLive app at https://signlive.co.uk/login/, register your details, and search for NHS Brighton and Hove in the Community Directory. If the call goes to answerphone please leave a message, with your name and SignLive ID code and we will call you back as soon as possible.

Starline *6: Sign up for priority access to NHS 111 clinicians for care home staff

All CQC-registered care homes can now sign up to gain access to a new urgent community care support service. Starline gives fast access to a range of clinical care professionals for urgent advice, via NHS 111 and dialling *6.

Starline provides a formal support line for care professionals and domiciliary workers on scene with a patient in a care home. It gives access to rapid clinical advice and rapid response services in your area through direct conversations with GP’s; mental health nurses; dental nurses; pharmacists; registered general nurses; advanced nurse practitioners; and paramedics.

Starline, which is part of the NHS 111 Clinical Assessment Service (CAS) is not intended to replace existing urgent support services such as Health and Social Care Connect in Brighton & Hove; One Call One Team in West Sussex; or the Professional Support Line (PSL) for East Sussex, but works alongside to provide an escalation point for urgent community support when you need it. The service can also escalate to 999 if required.

See: East Sussex CCG website for more information and how to sign up.

Enhanced health in care homes: Named Clinical Lead

The Clinical Commissioning Group (CCG) have provided a letter regarding enhanced health in care homes [329.6 KB] [docx] and named Clinical Leads.

In addition, there are also some useful information that includes a summary of actions for care homes, on the Care Providers Alliance website.

If you have further questions, please bring them up at the local care home huddles and forums, or contact your local CCG primary care team directly.

Public Health bulletins

These bulletins aim to share information from a range of sources on areas of interest relating to public health, and are shared with the wider East Sussex community.

The latest East Sussex Public Health Bulletin can be viewed online here.

To receive the latest Public Heath Bulletin directly, or provide feedback which will be used to inform future issues, please email Public Health.

NHS 111 First: Getting the right treatment at the right time

Unless it is a medical 999 emergency, the NHS is urging everyone to call 111 rather than turning up at A&E.

By calling 111 or visiting their website – 111.nhs.uk – the team will talk to you about the help you need, and can now give you an arrival time for an Urgent Treatment Centre or A&E.

Find out more on the Sussex Health and Care website.

Care homes: Reuse of medicines

The government has published a standard operating procedure (SOP) on how to run a safe and effective medicines reuse scheme in a care home or hospice during the coronavirus outbreak.

  • Your care home will need to decide if they are going to opt in or out of this SOP.
  • To make it work you will need NHS email and a video communication device such as a computer with a camera or a smart phone.
  • Sussex CCG is currently working through the practicalities of this SOP with GPs, Community and Hospice at Home nursing, Community Pharmacy and other services that may be involved.

Please contact sc-tr.moch-eastsussex@nhs.net if you have any queries or comments that you wish to be considered.

Infection prevention and control

Check this Infection prevention and control checklist [58.7 KB] [docx] for the management of COVID-19 which should be used with the latest national infection, prevention and control guidance and care home support package.

Care homes: Digital survey

The local NHS is looking at how multi-disciplinary team working between care homes, the NHS and other partners can be better supported by increased use of digital tools and services.

The Enhanced Health in Care Homes Directed Enhanced Service, which is being introduced by the NHS this year, facilitates a proactive model of care centred on the needs of individual residents and their families and care home staff, delivered through collaborative multi-disciplinary team working. Effective use of digital technology is a key enabler of this approach.

We would be grateful if you could spend approximately 10 minutes completing this survey to help inform planning and support for improved digital services.

The survey asks for your contact details in case there is something we need to follow up with you, however this is optional, so please feel free to complete anonymously if you prefer.

For more information about the benefits of digital care please go to the Digital Social Care website.

Previous iPad offer to care homes

Do you have an iPad gifted by NHSX as part of the COVID-19 winter support plan for adult social care?

Last autumn, 11,000 iPads were shared to CQC-registered care homes identified as most in need according to an eligibility criteria, to help residents receive ongoing care and stay connected to loved ones.

Care homes who received these iPads are encouraged to use them to:

  • hold video consultations with health and care professionals
  • connect care home residents with loved ones remotely
  • get direct access to any other tools or systems needed to support the care of residents
  • use NHSmail – a secure NHS internal email service

If you have not yet activated your iPad there is a range of support materials on the Digital Social Care website. This webpage includes weekly support webinars on iPad set-up and troubleshooting; tips and advice on what care homes can use their iPad for, including useful apps; iPad case studies; safety and security while using the iPad; and guidance on using NHSmail and MS Teams with iPads.

COVID-19 quick access guide to accessing NHSmail can be found on the Digital Social Care website.

There is also information about NHSX’s other offers for care providers, including connectivity deals for care homes.