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COVID-19 updates for adult social care and health providers


Health and wellbeing for staff

Support for ethnically diverse citizens during COVID-19

Diversity Resource International is providing community outreach support for ethically diverse citizens of East Sussex who have been affected by COVID-19.

Their outreach workers and bilingual advocates will contact those in need, and provide over-the-phone or video support whilst signposting them to further organisations, if required.

If you know of anyone from an ethnic minority that might be struggling in isolation, feeling vulnerable or alone, please get in touch with them – see Support for East Sussex ethnically diverse citizens during COVID-19.

Wellbeing information and support for staff

The Government guidance COVID-19: health and wellbeing of the adult social care workforce contains advice for those working in adult social care on managing your mental health, and how employers can take care of the wellbeing of their staff during the coronavirus outbreak.

The Local Government Association and the NHS have produced a comprehensive pack of wellbeing information and resources. These aim to help managers support staff who may be working under exceptional pressure, while also dealing with their own personal situations and emotions.

SilverCloud Health have setup a dedicated website to provide wellbeing support. It gives access to online self-help programmes for sleep, stress, resilience and dealing with difficult emotions and situations. Sign up online to access SilverCloud and use the PIN SOC2020.

Our Frontline offers round-the-clock one-to-one support for staff, along with a collection of resources, tips and ideas chosen to support your mental health. Text FRONTLINE to 85258 for a text conversation or call 116 123 for a phone conversation – all in confidence, with a trained volunteer, at any time.

Welfare benefits helpline offers free, confidential financial advice if you are struggling to pay bills or are concerned about growing debt.

Sussex Mental Heathline is now open 24/7 and available to all health and social care staff who might need a little extra support with their mental health and emotional wellbeing.

Samaritans have extended their coronavirus helpline to all social care workers. The wellbeing support line is available 7am to 11pm, 7 days a week. Call: 0300 131 7000.

Dealing with stress, trauma and death

Hospice UK have also extended their bereavement and trauma support hotline to everyone working in social care. Specialist counsellors are available on the helpline which is open 8am to 8pm, 7 days a week. Call: 0300 303 4434 or text FRONTLINE to 85258.

St. Wilfrid’s Hospice have extended bereavement support to the whole community, including anyone working in health and social care. People can self-refer via St. Wilfrid’s website or ring 01323 434 251 to ask for a call back.

Judgement Index have produced a Dealing with stress trauma and death guide for providers. It includes what trauma is, normal reactions to trauma, top tips and a daily decompression activity. It has information specifically for leaders, and sections for staff and their families.

Advice line for registered managers

Skills for Care have launched an advice line and email inbox to support those managing CQC regulated adult social care services through the current crisis. Call 0113 241 1260 from 9am to 5pm Monday to Friday or email RMAdvice@skillsforcare.org.uk.