Lifeline, monitors and alarms

We can provide sensors and detectors, including Lifeline and key safes, to help you live safely and independently at home.

Contact us to check if you are eligible and apply for an assessment.

More about the service

This service is called telecare. It includes:

  • Lifeline units linked to a variety of sensors and detectors. These can detect if you fall. They can also alert you, a family member, carer, or our monitoring service, of a gas leak, flood, power cut and much more. Lifeline can raise an alarm if you need emergency help
  • key safes so that trusted people can enter your home. These safes have been approved by the police.
  • home security, to check if doors and windows have been left open and protect against bogus callers
  • reminders to take medicines, eat and drink regularly and other tasks

This equipment is easy to install. We'll do this for you. You do not need a landline phone for it to work.

We'll also help you to identify who is the most appropriate person to respond to an emergency.


You may be eligible for this service if you:

  • have health problems
  • are frail
  • have a disability

You may also be eligible for financial help. There is a small weekly charge of up to £2.85 for monitoring.

If you’re not eligible, but want to find out more or receive this service another way, visit the Telecare Services Association.

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