Consumer advice and making complaints
Under a National Government initiative, consumer and general business advice is provided by fully trained staff at the Citizens Advice Consumer Service on behalf of Trading Standards.
Their helpline is open Monday to Friday 9am to 5pm – contact them on 0808 223 1133 or by email using this online form.
All information supplied to the helpline is forwarded to Trading Standards. This helps us to target our work and decide what actions are necessary to ensure businesses trade fairly and consumers are protected.
If you do not need advice but want to report an incident, scam or other suspected illegal trading activity to us, please use our online reporting form.
You may also find the following links helpful:
- Doorstep sales and cold calling
- Approved traders
- EU Exit – implications following the UK leaving the EU
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